Shopping Help & FAQ's

THANK YOU for shopping at The Rustic Rose

Shopping online is safe and secure at theRusticRose.net through our Secure Online Store Checkout that includes an option for PayPal checkout as well.

Our preferred method of payment is through a credit card. Most orders will be shipped within 7-10 days, unless noted on the item’s page. However, you will notice that some of our products are made-to-order and thus it may take a little longer. **If your order is a rush, please submit your order and send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will try to expedite your order as soon as possible.

We use FedEx and UPS for the bulk of our shipments, depending on the product or location being shipped to. We have tried to keep our shipping prices very reasonable in light of the ever-increasing shipping service increases. We ship normal ground delivery, which can take 3-4 days in most cases. If you have a special request and would like to have us ship to you 2nd day delivery, please contact us and we will quote you the price for that service. We rarely ship overnight delivery as many markets do not support the larger items we have for this service. We reserve the right to use whatever shipping service we deem necessary to ensure the safe and efficient method for delivery. You will be notified by e-mail the day your item(s) ship.

6.75% tax will be added to orders shipped to North Carolina residents only.

FREQUENTLY ASKED QUESTIONS

1. What is an online shopping cart?

The shopping cart is a program that allows you to choose items and pay for them online. When you click on the "Order" button, you will be taken to the shopping cart and the item will appear there. The shopping cart remembers which items you have selected to buy. When you place your order by clicking on "Checkout," the program asks for your name, shipping and billing address, email address, and payment information. This information is kept private and is not available to users on the internet.

2. How do I add an item to my cart?

When you visit the page for a particular Rustic Rose Item and wish to purchase it, you will then press the button that says "Order". This will take you to a checkout page, which will be your shopping basket. To continue shopping, click on "Keep Shopping." Tab. Once you are finished shopping, click on "Check Out".

3. How do I remove an item from my cart?

In the shopping cart, click on the word "remove" (in blue) at the right of the item subtotal.

4. Can I buy more than one piece of the same item?

Sure! When you are taken to your shopping basket, click on the quantity area and change the quantity to the amount you wish to purchase. Then press "Update Quantities" to confirm and see the new total. ** These will all be the same color. To buy the same item, but in a different color, re-visit the item's page, change to the color you wish, and again press "Order" **.

5. Can I save my shopping cart for later?

Yes! Simply do nothing after adding an item. It will be there next time you visit.

6. How do I get back to my saved shopping basket?

Next time you visit, go to the TheRusticRose.net Homepage and "click" on "Show Order".

7. How do I check out?

You can check out at any time by clicking on "Check Out" below the shopping cart. You will be taken to the first step of the check out process. To buy more signs without checking out, click on "Keep Shopping."

8. Why does it ask for my email address?

By providing your email address, you will receive a confirmation email when you place an order and another email when your order is shipped.

9. What forms of payment do you accept online?

We accept Visa, MasterCard, Discover, and American Express on our secure server. At this time we do NOT have the option to mailing a check or money order.

10. Can I change my order during checkout?

Yes. To change the quantity of the item, click on the "quantity" area and change the quantity to the amount you wish to purchase. Then press "Update Quantities" to see the new total.

11. Is it safe to use my credit card online?

We have made our site as secure as possible for your protection. Our shopping system uses SSL Encryption and is VeriSign secure.

12. Do you ship out of the United States?

We only ship to the United States at this time, including Hawaii and Alaska. However, shipments to HI and AK have to be input manually and we send you an email or call you direct to confirm what the additional charges may be.

13. Do you accept COD orders?

No, unfortunately, we do not accept orders without an accompanying payment. This means that you must pay by credit card if you wish to place your order online.

14. Can I pay by check or money order?

Not at this time.

15. I get a credit card error or decline?

This means there is a mistake in the credit card number you entered. Check the number, correct any mistakes, and try again. If you still receive this error when your credit card number is correct, please send an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or, call us at 1-828-389-8648.

16. Oops! I made a mistake in my order. How can I change my information?

If you place an order online and discover a mistake after the order has been submitted, you can send us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or, call us at 1-828-389-8648. We are very quick to respond, so there should not be a problem making a correction. Keep in mind that some orders are shipped within 1-2 business days, so changes must be made as soon as possible.

17. Can I return my item for a refund if I don't like it?

Many of our items are custom-made to your specifications and therefore cannot be placed back in with our basic stock. In the event your item arrives damaged, please keep all of the packaging material and call us immediately. We will work with you to determine the best way to handle your situation. If it is simply a case of you not wanting the product once it is received.

Return the item within 7 days upon receipt, in its original packaging and we will fully refund your purchase, minus the shipping charges as long as it is returned undamaged. After 7 days there will be a 10% restocking fee applied.

Should you ever have questions or concerns, please contact us using one of the methods below:

Phone - (828) 389-8648 Email - This e-mail address is being protected from spambots. You need JavaScript enabled to view it Mail - The Rustic Rose -  3280 N.C. 69, Unit #1 - Hayesville, NC  28904

If you are ever in Hayesville, NC we invite you to stop in to "The Rustic Rose" store located at the address above.

Click here for directions.

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